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Terms and conditions

General terms and conditions of sale for the Tindigo services (till, cashless credit, reservations, scheduling, reporting, online ordering and AI features).

1. Definitions

In these general terms and conditions of sale (“Terms”) the following applies:Tindigo: Tindigo bv, Louizalaan 367, 1050 Brussels;Customer: the company or organisation that creates an account or uses the Tindigo services;Service: the software and services of Tindigo (till/POS, cashless credit, reservations, scheduling, reporting, online ordering, AI features and related services);Package: the chosen subscription (Free, Start, Pro, Business or Event) as described on tindigo.be;User: any person to whom the Customer gives access to the Service.

2. Scope

These Terms apply to every quote, agreement and any use of the Service and of the tindigo.be website. The Customer acts as a business; consumer rules do not apply. Deviations apply only in writing and with express consent. In case of conflict, a signed agreement prevails over these Terms.

3. Account and access

The Customer creates an account with correct and up-to-date details, keeps login credentials and PIN codes secret and is responsible for all actions via their account and Users. Suspected misuse or unauthorised access must be reported to Tindigo immediately.

4. Packages, prices and trial period

  • The current packages and prices (excl. 21% VAT) are on tindigo.be. The Free plan is free of charge with functional limits (e.g. 1 till, 1 printer, 1 location and support only via online chat).
  • Every new Customer receives a one-time3-month free trialon one package of choice. The trial applies once per company (VAT/CBE number), cannot be stacked and cannot be reactivated after cancellation. To start it, Tindigo requests payment details via the payment partner; nothing is charged as long as the Customer stays within the trial period.
  • Alimited number of SMS messages and AI tokens is includedper package. The included volume and usage are visible in the Customer's admin environment. Above the included volume, the Customer buys bundles at the rates shown in the admin. Included volumes and bundle rates may reasonably change; Tindigo announces changes at least 30 days in advance.
  • Tindigo may change prices and package content with 30 days' notice for the Customer. In case of a price increase, the Customer may cancel before the effective date of the new prices.

5. Invoicing and payment

  • Subscriptions are invoiced monthly in advance (or annually if agreed) via the payment partner (e.g. Stripe). Usage (SMS, AI tokens, events) is invoiced monthly in arrears based on the figures recorded in the admin.
  • Invoices are payable within 14 days of the invoice date, unless stated otherwise.
  • Automatic suspension for non-payment:if payment is not made on the due date, Tindigo sends a reminder. If payment remains outstanding, the Service isautomatically suspended from 14 days after the due date, without further notice of default. During suspension, subscription fees continue until cancellation. After full payment, the Service is reactivated within one working day. Data is kept for 60 days after suspension; afterwards Tindigo may delete it.
  • In case of late payment, default interest is due by operation of law (statutory interest increased by eight percentage points) and a fixed compensation of 10% of the outstanding amount, with a minimum of € 50 per invoice.
  • For events, invoicing takes place after the event based on the recorded participant numbers (Event package) or according to the agreed formula.

6. Limits and fair use

  • The limits per package (tills, printers, locations, users, cards) are on the pricing page and in the admin. “Unlimited” means reasonable use within normal hospitality operations. Misuse (e.g. reselling the Service, overloading or automated extraction) may lead to adjustment or suspension.
  • Export policy: products, product groups and sales can be exported via the admin; the floor plan/table plan cannot be exported.

7. Service provision and support

Tindigo provides the Service with due care. Support runs per package: online chat (Free), chat and e-mail (Start and Pro), priority support (Business); for events, support is agreed per event. Maintenance and updates take place outside peak moments where possible and are announced in advance when noticeable. Tindigo does not guarantee uninterrupted or error-free operation and aims (without creating an SLA obligation) for 99.5% availability per month.

8. Customer obligations

  • The Customer uses the Service lawfully and within applicable tax and hospitality rules (incl. the registered till system where applicable). The Customer remains responsible for the accuracy of the data entered (prices, VAT, stock, staff, customer data) and for complying with their tax obligations.
  • The Customer installs necessary updates and does not use unauthorised means to copy, modify, decompile or circumvent the Service.
  • The Customer indemnifies Tindigo against third-party claims (including Users and guests) arising from incorrect use or from data entered by the Customer.

9. Cards, credit and refunds

Tindigo cards and digital credits are a closed-loop means of payment within the Customer's environment. The Customer sets the policy on dormant cards, expiry and refunds in the admin. Remaining credit benefits and binds the credit holder and is handled lawfully by the Customer. Tindigo charges no transaction fees on transactions with the own Tindigo card; bank card payments are charged at PSP rates.

10. Events

For the Event package, € 0 subscription applies with € 0.95 per participant (excl. 21% VAT), or an expressly agreed formula (e.g. for stadiums and seasonal models). Physical cards or wristbands are not included and are supplied on quote. Remaining balances and refunds after the event are handled according to the procedure on the website and in the admin. On-site support is optional and invoiced at a day rate.

11. Intellectual property

All software, brands, logos and documentation remain the property of Tindigo or its licensors. The Customer receives a non-exclusive, non-transferable right of use for the term of the agreement. Data entered by the Customer remains the Customer's property. Tindigo may freely use feedback and suggestions to improve the Service.

12. Data protection

For personal data of the Customer, its Users and guests, the Customer is the controller and Tindigo the processor; the parties conclude a data processing agreement on request. Tindigo hosts the data within the European Economic Area, takes appropriate security measures and uses subprocessors (e.g. hosting, payments, e-mail and SMS) as described in the privacy policy.

13. Liability

Tindigo is liable for direct damage directly resulting from a fault of Tindigo, limited to the total subscription fees paid by the Customer over the last 12 months before the damaging event. Liability for indirect damage, loss of profit, lost revenue, unplanned hardware replacement and damage from data loss that could reasonably have been avoided is excluded. Tindigo is not liable for damage from incorrect data entry, failures at third parties (payment processors, networks, delivery platforms) or the Customer's failure to comply with tax obligations.

14. Term, cancellation and termination

  • Subscriptions run monthly and continue tacitly until cancellation. Cancellation is possible at any time effective from the next billing period, via the admin or by e-mail.
  • Tindigo may terminate the agreement in case of serious breach, misuse of the Service or continued non-payment after the suspension (art. 5) has lasted at least 30 days.
  • After termination, the Customer can export their data via the admin for 30 days; afterwards the data is deleted within 90 days, subject to statutory retention obligations (e.g. tax data).

15. Changes to the Service and Terms

Tindigo may adjust the Service and these Terms, e.g. for new features, legislation or security. Changes take effect 30 days after notification (by e-mail or notice in the admin), unless a shorter period is technically or legally necessary. The current version is always available on this page.

16. Complaints

Complaints are reported by the Customer within 30 days via hello@tindigo.be. Tindigo replies within 10 working days and looks for a reasonable solution together. Filing a complaint does not suspend payment obligations.

17. Governing law and jurisdiction

Belgian law applies to these Terms. Disputes fall under the exclusive jurisdiction of the courts of Brussels, without prejudice to the parties' right to first seek an amicable solution. If a provision is invalid, the remaining provisions remain fully in force.

18. Contact and version

Questions about these Terms:hello@tindigo.be. Version 1.0 — 28 September 2026. These Terms may be supplemented per Customer with a data processing agreement and a specific services agreement.

These terms apply to businesses (B2B).